Returns for B2B repair parts.

Submit a return request for wrong items, damaged deliveries, incorrect quantities, compatibility issues or business order problems. Defective parts should usually go through warranty review.

Start return request → Warranty claims Shipping information

Return types

Choose the correct return route.

B2B returns should be linked to order details, SKU, quantity and a clear reason.

Wrong item Incorrect product received Use returns when the delivered SKU, model, grade or product type does not match the order.

Delivery issue Damaged shipment Report damaged goods with photos of the item, packaging and shipping label.

Defective part Warranty route If the part fails testing or installation, use the warranty process instead of a normal return.

Process

How B2B returns work.

Do not send parts back before receiving instructions. Business returns must be reviewed first.

Prepare order details

Collect order number, invoice reference, SKU, product name and quantity.

Explain the issue

Tell us if the item is wrong, damaged, defective, incompatible or incorrectly delivered.

Wait for instructions

Do not send items back before support confirms the correct return route.

Resolution

The case can become a return, replacement, credit, warranty review or support check.

Return request

Submit a return review.

Add your order reference, affected SKU and reason. Support will review the case and confirm the next step.

Company name Contact name * Email address * Order / invoice reference * SKU / part code * Quantity affected * Return reason * Product condition * Message * For damaged deliveries or defective parts, include photos and a short technical explanation.

I confirm that this request is accurate and I will wait for return instructions before sending items back.

FAQ

Return questions.

Useful answers for workshops and business customers submitting return requests.

Can I return items without approval?

No. For B2B orders, wait for return instructions before sending items back.

Is a defective part a return?

Usually no. Defective parts should go through warranty review, especially after testing or installation.

What should I include?

Include order reference, SKU, quantity, reason, condition and photos if the item is damaged or defective.

What happens after I submit?

Support reviews the request and confirms whether it is return, replacement, credit, warranty or compatibility support.

Need help?

Not sure if this is a return or warranty claim?

Contact support with your order reference, SKU and issue details. We can help route your case correctly.

Contact support Warranty claims