Privacy Policy

B2B.repair operates a platform for directories, repair request management, vendor matching, workflow visibility and related business services. For the purposes of applicable data protection law, B2B.repair acts as a controller for personal data processed in connection with operation, administration, security and improvement of the platform, except where specific enterprise arrangements or processor terms state otherwise.

This Privacy Policy applies to personal data collected through https://b2b.repair and related platform services, including public pages, directories, request flows, legal pages, account areas, dashboards, control panels, operator interfaces and communications made through the platform.

It does not automatically govern the independent privacy practices of companies, labs, logistics providers, payment providers or other third parties who may interact with you through or outside the platform.

Depending on how you use the platform, we may collect different categories of personal data.

We may also process business-related data that contains personal data, such as named contacts, shipping contacts, account owners, support request participants, or messages exchanged through platform workflows.

We use personal data to operate, secure, improve and support the platform and the services we provide.

• To create and manage user accounts and access rights.
• To operate request workflows, dashboards, messaging and related service features.
• To verify users, companies, labs or business profiles where relevant.
• To communicate with you about requests, support, legal notices, service updates or account activity.
• To monitor usage, improve platform performance and develop new features.
• To protect the platform against fraud, abuse, unauthorized access or other harmful activity.
• To comply with legal, regulatory, tax, audit or enforcement obligations.

Depending on the context, we process personal data on one or more of the following legal bases:

• Performance of a contract or taking steps at your request before entering into a contract.
• Our legitimate interests in operating, securing and improving the platform and managing business relationships.
• Your consent, where consent is required by law.
• Compliance with legal obligations.

We may use cookies, local storage, pixels, scripts and similar technologies to keep the platform functioning, remember preferences, maintain sessions, measure performance, understand product usage and improve user experience.

• Essential technologies used for authentication, security and core site functionality.
• Performance or analytics tools used to understand traffic, usage patterns and feature interaction.
• Preference tools used to remember selected settings or display choices.

Where required by law, we will request consent before placing non-essential cookies or similar tracking technologies.

We may share personal data where reasonably necessary to operate the platform or comply with legal obligations.

• With service providers supporting hosting, infrastructure, security, email delivery, logging, analytics or support.
• With other users or business accounts where data sharing is part of the platform workflow.
• With advisors, auditors, insurers or legal representatives where needed for legitimate business purposes.
• With competent authorities where required by law, court order, regulatory demand or enforcement need.
• As part of a merger, acquisition, financing, reorganization or sale of assets, subject to appropriate safeguards.

We do not sell personal data in the ordinary sense of selling contact lists or user information to unrelated parties.

Your personal data may be processed in countries other than your own, including countries that may not provide the same level of legal protection. Where required, we use appropriate safeguards for international transfers, such as contractual protections, adequacy mechanisms or other recognized transfer tools.

We retain personal data for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain accounts, keep required records, resolve disputes, enforce agreements, meet legal obligations and support legitimate business operations.

• Account data may be retained while an account remains active and for a reasonable period afterwards.
• Logs and security records may be kept for security, troubleshooting and compliance purposes.
• Business workflow records may be retained where needed for reporting, audit or dispute management.

We implement reasonable technical, organizational and administrative safeguards designed to protect personal data against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmission or storage is completely secure. You are also responsible for maintaining the confidentiality of your account credentials and using the platform in a secure manner.

Depending on your location and the applicable law, you may have rights in relation to your personal data.

• The right to access personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion in certain circumstances.
• The right to object to certain processing or request restriction of processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with a competent supervisory authority.

Because B2B.repair is a business platform, some data submitted through listings, profiles, requests, bids, dashboards or communications may contain both business information and personal data.

You remain responsible for ensuring that data uploaded by your organization is appropriate, relevant and lawfully shared. We may process such data as necessary to operate the relevant workflow, display business information, maintain auditability and support platform functionality.

B2B.repair is intended for business and professional use. It is not directed to children, and we do not knowingly collect personal data from children in connection with ordinary platform use.

We may update this Privacy Policy from time to time to reflect changes in the platform, the law, our data practices or our operational needs. When material changes are made, we may update the “Last updated” date and, where appropriate, provide additional notice.

If you have questions about this Privacy Policy, our privacy practices, or your rights, you can contact us using the details below.